Ameren changes the look of your electric bill

Posted on April 24, 2016

Ameren is updating the information provided on their monthly statements. (Logo provided by Ameren)

By Terry James

BLOOMINGTON – Your next Ameren electric bill may look a little different.

Ameren Spokeswoman Marcelyn Love says several changes are being implemented.

“This is really about improving service to our customers,” said Love. “By giving them more information to help control their energy use and be able to manage cost.”

Love says customers will have a better understanding of the components of the bill and why certain charges are calculated.

There is improved use of color and graphics to help customers track the amount of energy they are using, with tips and strategies to help them use less and save more. Charts provide customers with an easy way to compare their usage over time, and even find the average temperature for the month.

Love says hundreds of customers were involved in a focus group to examine the new bills with many favorable reviews.

Terry James can be reached at [email protected].

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